Shipping + Returns
IN-STORE RETURN POLICY
In-store purchases can be exchanged for store credit or a new item within 14 days if in original unused condition with tags attached and a copy of your receipt.
WEB STORE RETURN POLICY
We understand the need to try on clothing. To allow for this, Dotter will issue refunds on web-purchased clothing items that are received back to us within 14 days of purchase in their original, unworn condition. Additionally, items set aside for In-store Pickup may only be returned within 14 days of purchase date. Please note that we do not refund original or return shipping costs. If you received free shipping on your order but return said order, a shipping fee will be deducted from your refund. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. We have the right to deny credits if the merchandise returned does not meet our requirements. Please follow the return procedure, listed below.
SALE CLOTHING OR ACCESSORIES
Refunds will only be issued for full priced items. Clothing and accessories in the sale section, or purchases made using a discount code 25% or greater, may only be returned for store credit within 14 days of purchase.
ALL OTHER ITEMS
We do not offer refunds on all other items. If for some reason you are not completely satisfied with your purchase, please contact us within 7 days of delivery. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. The item must be returned in new, unused condition in its original package, with a copy of your receipt. Undergarments, books, fragrances, candles, and beauty/apothecary are final sale.
All returns must be approved by Dotter. Before shipping back your return, send us an email at email@example.com and let us know which item you are returning. We will issue a return authorization number which must be included in your return package. Items must ship within 2 day of return authorization. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
At this time, we are not able to offer exchanges. If you would like to exchange an item, contact us about making a return for a full refund and then place a new order.
Due to the nature of international mail, it's very difficult to track your international package. If you’d like, contact us at firstname.lastname@example.org to receive your Customs number, which can sometimes be used within your country's mail system to locate your package. Priority Air and Fedex parcels are able to be tracked, so please use these services if you'd like the extra security.
Unfortunately, we cannot be responsible for lost or missing international packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for shippings.