IN-STORE RETURN POLICY
In-store purchases can be exchanged for store credit or a new item within 14 days if in original unused condition with tags attached and a copy of your receipt.
WEB STORE RETURN POLICY
We understand the need to try on clothing. To allow for this, Dotter will issue refunds on web-purchased clothing items that are received back to us within 14 days of delivery in their original, unworn condition. Please follow the return procedure, listed below.
Refunds will only be issued for full priced items. Clothing in the sale section or purchases made using a discount code 25% or greater may only be returned for store credit or exchange.
ALL OTHER ITEMS
We do not offer refunds on all other items. If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. The item must be returned in new, unused condition in its original package, with a copy of your receipt. Undergarments, books, fragrances, candles, and beauty/apothecary are final sale.
All returns must be approved by Dotter. Before shipping back your return, send us an email at email@example.com and let us know which item you are returning. We will issue a return authorization number which must be included in your return package. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
Due to the nature of international mail, it's very difficult to track your international package. If you’d like, contact us at firstname.lastname@example.org to receive your Customs number, which can sometimes be used within your country's mail system to locate your package. Priority Air and Fedex parcels are able to be tracked, so please use these services if you'd like the extra security.
Unfortunately, we cannot be responsible for lost or missing international packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for shippings.